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FREIGHT LTL SHIPPING TERMS AND CONDITIONS

At Bestmade we strive to properly set expectations in everything we do. While Freight LTL shipping typically goes very well, we do on occasion have issues. When a shipment is in transit it is at that point under the care and presumed professionalism of the freight company.

By placing an order, The Customer agrees to the following terms and conditions:

* Damage: Unfortunately damage will occur on occasion, typically as a result of a careless forklift operator (Freight Companies). If damage has occurred, you The Customer must have the freight company document the damage on both their paperwork and yours, and The Customer must send pictures of the damage to Bestmade. The documentation must be done at the service center for terminal pick ups, or in the presence of the delivery driver for residential deliveries. Bestmade will not be liable for damage that has not been documented.

* Delivery Window: We understand that many of our customers have to take time off from work to accept their shipment and it can be frustrating if the delivery is not made as expected. Freight companies will schedule a delivery window with The Customer at a mutually agreed upon time. On occasion, freight companies will miss this delivery window as a result of weather issues, break downs, delays at prior deliveries, or just plain negligence. Bestmade will not be liable for compensation of any kind for missed delivery times as this is outside of our control. It should also be noted that deliveries are typically made during normal business hours Mon-Fri and the policy of most Freight Companies is that the customer will take delivery of the shipment within 3 business days after it reaches the local terminal or holding fees may be assessed. Bestmade will not be liable for holding fees.

* Access: Deliveries can be made on a rig up to the size of a full sized 18 wheeler, and as such it is the customer's responsibility to ensure that a rig that size can not only access your site, but also turn around to exit. If a delivery driver deems it too dangerous or unreasonable to try to access a property, they will at that point attempt to unload at the closest point at which they can gain access to at which time the order becomes the property of The Customer. Bestmade will not be liable for compensation due to troubles with access at delivery.

* Lift Gate: Bestmade will often request a lift gate but that does not mean the freight companies are obligated to use it as the dimensions of dock pallets are typically just slightly over the maximum allowed lift gate limits. The customer should be prepared to hand unload and Bestmade is not liable if the customer is not. The customer would be required to come up with an alternate solution.
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