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SHIPPING INFO

Local Delivery
For deliveries within the Finger Lakes of NY Bestmade offers FREE delivery. The free delivery Finger Lakes region is considered to be from Conesus Lake as the western boundary to Skaneateles Lake as the eastern boundary. These local deliveries are always made with a pickup truck outfitted with a flat bed or small flat bed trailer. We'll hand unload at the closest spot we can get to with the vehicle. Our drivers will not be able to carry your docks more than 20ft from the trailer and also will not be able to carry docks up or down stairs or slopes of any kind. ** Free delivery does NOT include accessories or parts ordered at a later time. **
Nationwide Shipping $400 of Less Free Delviery
Nationwide Delivery
Delivery Via Flatbed Pickup
This can work well for deliveries inside New York State, but often exceeds the price tag of the LTL Freight shipments as the distance increases. For most deliveries in the North East we'll deliver on a flat bed trailer pulled behind a pickup. If you are outside of our free delivery range, to figure your delivery charge, multiply the round trip distance from Seneca Falls, NY to your location by $1.25 per mile. Most deliveries in the North East will top out at $400, even if the mile rate calculation exceeds that. Like with local delivery, we'll hand unload at the closest point we're able to safely get to with the delivery rig. Drivers will stack your docks up to a maximum of 20ft from the trailer and will not carry docks up or down steps or slopes of any kind.
Freight LTL
This will usually be the most cost effective method for greater distances. With this process, we'll wrap and band your pallet of docks which will contain everything you need to set up and go. We'll then schedule the shipment and forward you the tracking number after pickup.

IMPORTANT: If you live in an area that can not accommodate a full size 18 wheeler and outside of our "Michigan to Maine" delivery area, you should consider having your order shipped to a freight service center. Under this scenario, the customer would pick up at the freight service center of their choice and transport their dock into camp themselves from there. *** DUE TO CORONAVIRUS PANDEMIC SOME SERVICE CENTER SHIPPING IS UNAVAILABLE. **
* Freight shipments are transported on an 18 wheeler, so obviously we must deliver to a location that can accommodate a rig that size. If the location is too tight, many of our customers have their docks delivered to their regular home or where they work. Remember: all of the components are individually very light, so it's not difficult to transport the dock from the drop location to the lake shore. Most docks will fit in the back of a pickup or on a small trailer.

* The freight company will call to schedule delivery once the shipment arrives at your local terminal. We've seen them be extremely accommodating - "You want your pallet Friday after 4pm, you got it!" We've also seen them be more rigid - "We do residential deliveries on Thursdays." You should prepare for the worst case, but it usually falls somewhere in the middle. The important thing is that you get the call so you can plan on the delivery.
*The truck may be outfitted with a lift gate, but that can not be guaranteed. This means that you should be prepared to hand unload the order from the back of the truck and it often helps to have a second set of hands for this. To unload you'll need to snip the bands on the pallet, unwrap the plastic, and unload piece by piece.

*Typical transit times are 2-5 days. From there it will be the customer's responsibility to work with the freight company on the delivery date.

*Deliveries are typically Monday thru Friday during normal business hours. If the freight company contacts the customer for a delivery appointment and the customer is not able to take delivery for more than 3 days, the terminal may attempt to collect holding fees from the customer.

*For a single pallet of stationary docks (be it 1 section on a pallet up to 12 sections), the delivery cost is typically $400 for the region from Michigan to Maine. Request a quote for deliveries outside that area.
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