Q: I live outside the Finger Lakes. How will you ship my dock and how much will it cost?
We strive to keep shipping costs as low as possible and use a variety of methods to do so. For more complete information, please check out our shipping page.
Q: I see you have your pricing set for 4ft x 8ft and 6ft x 8ft section sizes only. Do you make other sizes?
Sorry, but to control costs we've elected to manufacture just these 2 sizes which seem to cover 95% of all applications.
Q: I've decided which style of Bestmade Dock I would like, how do I proceed?
The best place to start is to use our Dock Builder App on the home page to create a layout drawing and parts list. This will serve to communicate with us what you want in a dock and also give you a parts list, layout drawing, and delivered price for your system. From there, you can check mark the "Submit for approval" box on step 5 and we'll review your design and advise on any changes and a possible ship date.
Q: Do you perform seasonal installations and removals?
We are currently unable to perform seasonal removals and installations. We may be able to recommend a dock removal service for deliveries in the Finger Lakes.
Q: I'm a new cottage owner and am unsure of what I need for docks. Do you do site visits?
Every situation is unique and there is no better way to dial in a customer's exact needs than to get a first hand look at the application. However, due to the distance between customers they are not always practical. When we can, we're happy to come check out the property. Visits are always no charge. We're great at dialing in your needs over the phone, so call to talk!